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If you are not completely satisfied with your Website purchase, you may return the unused products with your receipt within 30 days from the date of purchase to:
Osprey Global Solutions
219 Station Rd. Suite 101
Wilmington, NC 28411
Original packaging and collateral materials (manuals, warranty cards, stickers, etc.) must be complete and undamaged upon return. The customer may be charged for any lost items or damaged packaging. Customer is responsible for carefully inserting each product into its original packaging, wrapping that packaging in a suitable padded shipping material (such as bubble wrap, or craft paper), then placing into a suitable shipping container. Returning the item in the original Osprey Global Solutions shipping box and packing material is preferred.
All returned merchandise must be accompanied by a completed Return/Exchange Form (RETURN & EXCHANGE FORM). Returns will not be accepted on merchandise that has been altered, laundered, modified in any way or mounted and/or fired. All returned items must be in original unaltered packaging and include literature, tool kits and accessories. Return date eligibility is 15 days on vendor merchandise and 30 days on Osprey Global Solutions manufactured parts. If an item is purchased as a combo then all items must be returned from combo, no splitting of items allowed. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller’s error and Osprey Global Solutions is not responsible for lost shipments on items being returned.
Once the item is received, inspected and approved we will then follow your written instructions, if NOT approved we will contact you with our finding and then mail the item(s) back to you on your account.
We cannot accept returns on weapon parts, scopes, MRD’s, night vision, lights, triggers, etc. that have been mounted. Please note that on defective vendor parts purchased beyond the 15 day return policy you must contact the manufacturer for warranty details.
- Merchandise must be in new condition with original packaging.
- Merchandise must be return shipped in a protective box.
- Full refund including shipping if the return resulted from our error.
- Otherwise, we will deduct the shipping costs from your refund.
- Refund issued in the same form of payment used for purchase.
- The customer will receive a refund within 7 business days of our receiving your return.
For questions regarding your return please contact Kristin at 910-769-1073.